C.A.R.E. Employee Of The Month | C.A.R.E. Physician Of The Quarter
C.A.R.E. Employee Of The Year | C.A.R.E. Physician Of The Year | C.A.R.E. Program

Teresa Ashley, Susquehanna Health Medical Group, Patient Financial Services, Divine Providence Hospital

Congratulations to Teresa Ashley, Susquehanna Health Medical Group, Patient Financial Services, Divine Providence Hospital, a C.A.R.E. Employee Service Partner of the Month! Teresa brings out the best in the employee service partners that she supervises. She challenges while gently encouraging. She is fair, compassionate and consistent with all and respected by everyone with whom she comes in contact. Caring and thoughtful, Teresa makes everyone feel special. She will bend over backwards to make sure everyone is happy and has what they need to get their job done. She will find a way to accomplish every challenge that comes her way. Teresa enjoys camping, traveling and singing in the church choir. Married to Scott, they have a son and a daughter. She has been with Susquehanna Health over 20 years and became a "Certified Customer Service Professional" in the spring of 2009.

Robert Silberg, MD, Anesthesiology, WRMC

Courteous, respectful, personable and competent are just some of the words that describe Susquehanna Health's Summer C.A.R.E. Physician. Dr. Silberg is very kind and patient with the paramedic and anesthesia students as he instills confidence in them. He has a great sense of humor and is easy to talk to; he is approachable and answers any questions. When contacted by phone, even on very busy days, he remains calm, polite and helpful. He reviews patient history and thoughtfully considers their readiness for surgery. He treats everyone the same—no matter what position they hold. Dr. Silberg works well under stress and is always a team player. He helps problem solve by sharing his skills and knowledge. Congratulations Dr. Silberg, on being named a C.A.R.E. Physician!

Denise White, Skilled Nursing Unit

“Denise is dedicated and loyal to the Skilled Nursing Unit residents and staff. She is funny and creative and you can tell she loves what she does. Her enthusiasm is contagious and she has a unique way of making learning fun. Her teaching methods inspire staff. She is also a great team builder who brings energy to any project she undertakes. The very best for our residents is always at the heart of everything she does. Thank you Denise, we are proud and fortunate to have you on our team.”

Susan Branton, M.D., Surgeon

“Dr. Branton is truly one of a kind. She continually demonstrates a calm, courteous and humble demeanor in every aspect of her professional life. She is kind and patient with everyone. She is efficient and always considerate of the value of others’ time. She remains calm and unwavering in the most stressful and frustrating situations and has never raised her voice or sp0oken down to anyone. In addition to her outstanding disposition, she is an amazingly gifted surgeon. We are blessed to have Dr. Branton at Susquehanna Health.”

The Susquehanna Health C.A.R.E. (Care and Compassion, Attentiveness and Approachability, Responsiveness and Respect and Empathy and Enthusiasm) Employee of the Month Program recognizes members of our team for their outstanding contributions to Service Excellence. These extraordinary employees regularly demonstrate behaviors that reflect the organization’s Mission-Vision-Value and True North Statements:

• Mission Statement: to extend God’s healing mercy…by improving the health status (mind, body & spirit) of those we serve.
• Vision Statement: to become the healthiest region in the United States.
• Value Statement: those who provide our care, those who receive our care, and servant leadership rooted in quality service, dedicated partnership, responsible stewardship and commitment to our community.
• True North: The best courtesy, attentiveness, responsiveness and empathy to each other and our patients no matter what, in a recognizable manner by their peers.

C.A.R.E. Employees demonstrate the following behaviors on a regular basis:

1. C.A.R.E.

• Makes a special effort to practice CARE Behaviors the first time she/he meets a patient, guest or co-worker.
• Treats all employees regardless of department or position with dignity and respect.

2. PROFESSIONALISM

• Introduces self, mentions department or position, explains function to be performed.
• Interacts with others in a businesslike, professional manner; avoids idle conversation that excludes guests.

3. PERSONAL ACCOUNTABILITY

• Understands the importance of accountability with role in SH.
• Demonstrates behavior that reflects accountability in role, taking responsibility for his/her actions.

4. QUALITY SERVICE

• Anticipates the needs of visitors, patients and peers and helps them out whenever possible.
• Answers the inquiries of patients, guests and co-workers, especially new employees, in a patient, helpful and positive way.

5. PRIDE

• Shows pride, interest and enthusiasm in work.
• Shows pride in Susquehanna Health by speaking positively about our organization.