Cody Funston, Integrated Support Services

“Cody is a quiet gentleman who is always conscientious and hardworking. He addresses staff, residents and visitors professionally at all time and is truly liked by all of them. He goes the extra mile to help whenever needed, even when the task is not part of his actual job. Beyond that, Cody is gracious and interested in everyone. You can count on him to be cheerful, even on days when things may not be going as well as he would like them too. Congratulations Cody on this well deserved honor.”

The Susquehanna Health C.A.R.E. (Care and Compassion, Attentiveness and Approachability, Responsiveness and Respect and Empathy and Enthusiasm) Employee of the Month Program recognizes members of our team for their outstanding contributions to Service Excellence. These extraordinary employees regularly demonstrate behaviors that reflect the organization’s Mission-Vision-Value and True North Statements:

• Mission Statement: to extend God’s healing mercy…by improving the health status (mind, body & spirit) of those we serve.
• Vision Statement: to become the healthiest region in the United States.
• Value Statement: those who provide our care, those who receive our care, and servant leadership rooted in quality service, dedicated partnership, responsible stewardship and commitment to our community.
• True North: The best courtesy, attentiveness, responsiveness and empathy to each other and our patients no matter what, in a recognizable manner by their peers.

C.A.R.E. Employees demonstrate the following behaviors on a regular basis:

1. C.A.R.E.

• Makes a special effort to practice CARE Behaviors the first time she/he meets a patient, guest or co-worker.
• Treats all employees regardless of department or position with dignity and respect.

2. PROFESSIONALISM

• Introduces self, mentions department or position, explains function to be performed.
• Interacts with others in a businesslike, professional manner; avoids idle conversation that excludes guests.

3. PERSONAL ACCOUNTABILITY

• Understands the importance of accountability with role in SH.
• Demonstrates behavior that reflects accountability in role, taking responsibility for his/her actions.

4. QUALITY SERVICE

• Anticipates the needs of visitors, patients and peers and helps them out whenever possible.
• Answers the inquiries of patients, guests and co-workers, especially new employees, in a patient, helpful and positive way.

5. PRIDE

• Shows pride, interest and enthusiasm in work.
• Shows pride in Susquehanna Health by speaking positively about our organization.