Mission, Vision and Values | SH Family Of Hospitals | Savings To The Community
Partnership For Healthy Communities | Home Care | Medical Staff
Honors And Awards | Regional Healthcare Close To Home

Our MISSION is to extend God's healing mercy by improving the health status of those we serve.

Our VISION is to be the highest quality patient-centered integrated health system in the Country.

We VALUE those who provide our care and those who receive our care and servant leadership rooted in: quality service, dedicated partnership, responsible stewardship and commitment to our community.

• Susquehanna Health is the result of the affiliation of the three hospitals in 1994: The Williamsport Regional Medical Center, Divine Providence Hospital and Muncy Valley Hospital.
• Susquehanna Physician Services - a multi-specialty group of employed physicians (primary care and specialists).
• Susquehanna Home Care & Hospice.

Susquehanna Health has a total of 282 licensed acute beds and 22 bassinets as well as 138 long term care beds in the Skilled Nursing Unit. The alliance admits approximately 14,000 patients annually and performs 16,000 outpatient surgeries at the Outpatient Center of Excellence each year.

Services by Campus

Divine Providence Hospital Campus:

• Diabetes and Nutrition Counseling Center.
• Diagnostic Imaging.
• Kathryn Candor Lundy Breast Health Center.
• Pain Management Center.
• Sleep Disorders Center.
• Laboratory.
• Behavioral Health Center.
• Cancer Center.
• Home Care & Hospice.
• The Gatehouse, Inpatient Hospice.
• MRI.
• SurgiCenter.
• Wound Healing Center.
• The Costello Center.
• The Sports Medicine Center.
• The WorkCenter™.

Muncy Valley Hospital Campus:

• Alzheimer's Unit.
• Cardiac Services.
• Dermatology.
• Diabetes Education.
• Emergency Services.
• Health Specialties Center.
• Laboratory Services.
• Nutrition Care Services.
• Occupational Health & Physical Therapy.
• Pastoral Care.
• Same Day Services.
• Skilled Nursing Unit -139 beds.
• Social Services.
• Eye Center.
• X-Ray.

The Williamsport Hospital Campus:

• Critical Care Units.
• Emergency Services.
• Family Center For Reproductive Health.
• Family Medicine Residency Program.
• General Surgery.
• Rehabilitation Center.
• Neuroscience Center.
• Hospitalist Services.
• Imaging Services.
• Laboratory Services.
• Minimally Invasive Surgery.
• Nuclear Medicine.
Nursing Education
• Nutrition Care Services.
• Paramedics.
• Pastoral Care.
• Pharmacy.
• Pulmonary Services.
• Same Day Services.
• Social Services.
• Heart & Vascular Institute.
• The Birthplace™.

Since its incorporation, Susquehanna Health has enhanced the quality of care by consolidating virtually all of its services. We have saved over $105 million by eliminating the costly duplication of those services and have returned this savings to the community in the form of free and low cost programs and services. We have also held down the cost of inpatient admissions to our hospitals at a time when many hospitals across the country have increased their costs.

Susquehanna Health is dedicated to its established goals of improving the overall health of people of all ages in the region. This is evidenced by our development of health promotion and education programs and our participation in the Lycoming County Health Improvement Coalition. Our stated vision is to create the healthiest community in the United States.

Community health improvement services are provided at a variety of locations throughout the area, including the System's award-winning LifeCenterT at Lycoming Mall. For everyone, there is easy access to free health education and disease prevention activities, including screenings and health fairs presented by professionals of Susquehanna Health and others from leading not-for-profit agencies who support the LifeCenter's mission for healthy living.

Furthering our efforts to link communities we recently joined in the Susquehanna Valley Rural Health Partnership to share information, technology and services that can connect patients to the most advanced healthcare available. The partnership is the first rural network in Pennsylvania created under the Medicare Rural Hospital Flexibility Program that involves three "Critical Access Hospital." Original members include The Williamsport Hospital that serves as the major referral hospital for the Partnership and Muncy Valley Hospital, both part of Susquehanna Health System, along with Jersey Shore Hospital and the Bucktail Medical Center.

Benefits To Local Communities:

• Improvement in patient care through an integrated electronic information system that will allow even the most rural healthcare providers in the network to access accurate medical record information instantaneously.
• Improved access to specialty physicians via this information system and specialty outreach clinics Development of a referral network that expedites patient care.
Joint recruitment and retention of key medical personnel
• Improved patient care through the development and implementation of collaborative performance improvement initiatives that will be based upon the balanced scorecard methodology.
• Shared resources and information on compliance issues and other administrative/patient concerns among network members.

For more information, email Susan Browning.

We also meet the needs of the region by providing a comprehensive range of care in the home. The same high quality, cost effective care provided in our hospitals is available to patients through Susquehanna Home Care (SHC). SHC includes a licensed professional agency providing skilled nursing and other professional healthcare specialty programs such as behavioral health and support services to a nine-county region. In addition, SHC offers infusion therapy, homemaker companion services and hospice care.

Our Medical Staff includes 210 active physicians in 50 specialties. More than 150 of these physicians make up the volunteer faculty for The Williamsport Hospital Family Practice Residency Program, the only residency program in the region. Susquehanna Physician Services, a multi-specialty physician group, employs more than 100 physicians in 40 practice locations for the System.

Susquehanna Health is committed to providing the best possible care and services for our patients. These efforts have led to numerous awards and prestigious recognition over the past years.

1. The Williamsport Regional Medical Center was recently recognized by the 2009-2010 Hospital Value Index™ - the first and only national study on U.S. hospitals and the value of care that hospitals provide to patients. The Hospital Value Index™ named Williamsport a Best in Value™, Best in State™ and Best in Region™ recipient and ranked the hospital #26 on their Top 100 Hospital list - better than any other regional facility.
2. Williamsport Regional Medical Center was named a Blue Distinction Center for Excellence in 2010 in three areas: spine surgery, knee and hip replacement and cardiac care. The recognition is awarded by Blue Cross of Northeastern Pennsylvania to healthcare facilities that meet objective, evidence-based thresholds for clinical quality.
3. SH was recognized in the U.S. News and World Report "America's Best Hospitals" issue for its quality improvement efforts. The recognition is for sustained performance (two or more years of 85% or higher adherence to all performance measures) in all three "Get With The Guidelines" modules for Stroke.
4. Williamsport Regional Medical Center and Muncy Valley Hospital received VHA Pennsylvania Achieving Patient Care Excellence (APEX) Awards in 2010. Williamsport Regional Medical Center was recognized for elimination of ventilator associated pneumonia and high scores in the Core Measures. Muncy Valley Hospital was recognized for eliminating Symptomatic Catheter associated hospital acquired urinary tract infections.
5. SH is the recipient of the Press Ganey, Inc. "Journey of Improvement" certificate. This award acknowledges an improvement of 2.5 in mean score points for the "Likelihood to Recommend" question on the inpatient survey from January-March 2009.
6. SH was named Employer of Choice® on June 3, 2009. This recognition is presented to organizations that are dedicated to a higher level of employee relations resulting in higher employee satisfaction levels and workforce stability. Susquehanna Health also received the award in 2005 and according to Employer of Choice, Inc., only one percent of organizations receive the award more than once.
7. SH is listed as one of the top 100 Best Places to Work in PA for 2008 and 2009.
8. For nine out of the 11 times that it has been published, we have been named one of the nation's 100 Most Wired Hospitals and Healthcare Systems by Hospitals & Health Networks, the journal of the American Hospital Association.
9. Our Orthopedic Service was recognized in Modern Healthcare magazine as one of the national award winners according to the Top 100 Hospitals: Orthopedic Benchmarks for Success Study.
10. Money magazine lists The Williamsport Regional Medical Center and three of our surgeons, Rodwan K. Rajjoub, M.D., F.A.C.S., Hani J. Tuffaha, M.D. and Ronald E. DiSimone, M.D. as among the best in the northeast for neck and back surgery.
11. recipient of the Leadership Award for Clinical Excellence from VHA, Inc. of Irving, TX. to The Williamsport Regional Medical Center for having no ventilator associated pneumonia cases over at least a six month period in our ICU.

Susquehanna Health is located in rural northcentral Pennsylvania and is the region's largest employer with more than 3000 employees. Centered in Williamsport, the county seat, are Divine Providence Hospital, the System's Center of Excellence for Outpatient Services and The Williamsport Hospital, with Muncy Valley Hospital positioned to serve the eastern portion of the county.